Uso ético das novas tecnologias. Proposta de capacitação dos colaboradores do sector Bancário
DOI:
https://doi.org/10.528/zenodo.14843152Palavras-chave:
Setor Bancário, Capacitação, Tecnologia, ÉticaResumo
A rápida evolução das novas tecnologias tem impactado significativamente o setor bancário, exigindo uma abordagem ética na sua adoção e utilização. Este artigo propõe um programa de capacitação para os colaboradores do setor bancário, visando reforçar a consciência ética e garantir o uso responsável das tecnologias emergentes. A metodologia baseia-se na revisão de literatura e na análise de boas práticas no setor. Espera-se que a implementação dessa capacitação contribua para a mitigação de riscos e o fortalecimento da confiança dos clientes e da integridade do sistema financeiro.
Referências
Almeida, F., & Almeida, J. (2020). Proteção de dados e privacidade na era digital. Editora XYZ.
Annas, J. (2011). Creating Values. Oxford University Press.
Aristóteles. (2011). Ética a Nicômaco (R. C. E. de Sousa, Trad.). Editora São Paulo
Basel Committee on Banking Supervision. (2018). Guidelines on banking ethics and governance. Bank for International Settlements.
Becker, H. (2018). Compliance and Risk Management in the Digital Age. Kogan Page.
Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2013). Digital business strategy: Toward a next generation of insights. MIS Quarterly, 37(2), 471-482.
Bhattacharya, C. B., & Sen, S. (2004). "Doing Better at Doing Good: When, Why, and How Consumers Respond to Corporate Social Initiatives." California Management Review, 47(1), 9-24.
Brynjolfsson, E., & McAfee, A. (2014). The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies. W. W. Norton & Company.
Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business Horizons, 34(4), 39-48.
Castells, M. (2010). The Rise of the Network Society: The Information Age: Economy, Society, and Culture (Vol. 1). Wiley-Blackwell.
Chiavenato, I. (2018). Introdução à Teoria Geral da Administração. Elsevier.
Coeckelbergh, M. (2020). AI ethics. The MIT Press.
Davenport, T. H., & Prusak, L. (2017). Working Knowledge: How Organizations Manage What They Know. Harvard Business Review Press.
Davis, M. (2019). Banking ethics and financial integrity: A guide for professionals. Oxford University Press.
Elkington, J. (2018). The Legacy of Unconditional Surrender: The Future of Business Sustainability. Thames & Hudson.
Epstein, M. J., & Buhovac, A. R. (2014). Making Sustainability Work: Best Practices in Managing and Measuring Corporate Social, Environmental, and Economic Impact. Greenleaf Publishing.
Ferreira, A., & Lopes, D. (2017). Responsabilidade social corporativa no setor bancário angolano. Revista Economia e Gestão, 21(1), 45-62.
Floridi, L. (2014). A quarta revolução: Como a infosfera está a transformar o mundo. Editora Vozes.
Floridi, L. (2019). The Logic of Information: A Theory of Philosophy as Conceptual Design. Oxford University Press.
Garavan, T. N., Carbery, R., & Rock, A. (2017). Strategic Human Resource Development. Routledge.
GeSI. (2020). Digital with Purpose: Delivering a Sustainable Digital Future. Global e-Sustainability Initiative.
Hadnagy, C. (2018). Social engineering: The science of human hacking. Wiley.
Kumar, V., & Reinartz, W. (2016). Creating Enduring Customer Value. Journal of Marketing.
Lemon, K. N., & Verhoef, P. C. (2016). "Understanding Customer Experience Throughout the Customer Journey." Journal of Marketing, 80(6), 69-96.
Martin, K. (2015). Ethical issues in the big data industry. MIS Quarterly Executive, 14(2), 67-85.
McAfee, A., & Brynjolfsson, E. (2017). Machine, Platform, Crowd: Harnessing Our Digital Future. W. W. Norton & Company.
Mittelstadt, B. D., Allo, P., Taddeo, M., Wachter, S., & Floridi, L. (2016). The ethics of algorithms: Mapping the debate. Big Data & Society, 3(2), 2053951716679679
Noe, R. A. (2017). Employee Training and Development. McGraw-Hill.
O'Neil, C. (2016). Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy. Crown Publishing.
O'Neill, O. (2002). Autonomy and Trust in Bioethics. Cambridge University Press. Disponível em: https://www.cambridge.org/core/books/autonomy-and-trust-in-bioethics/901685A151865B0C07590E711BDBD2C9
Pereira, JF (2023). Ética no Uso das Novas Tecnologias: Desafios e Oportunidades . Lisboa: Editora
Pereira, R. (2021). "Gestão de Dados em Empresas Brasileiras: Desafios e Oportunidades." Revista Brasileira de Gestão Empresarial, 23(3), 45-60.
Porter, M. E., & Kramer, M. R. (2006). Strategy & Society: The link between competitive advantage and corporate social responsibility. Harvard Business Review, 84(12), 78-92.
Rachels, J. (2019). Introdução à Filosofia Moral . São Paulo: Editora
Regan, P. M. (2010). Privacy in context: Technology, policy, and the integrity of social life. Stanford University Press.
Regan, P. M. (2015). Security policies and governance in the digital age. Cambridge University Press.
Robbins, S. P., & Judge, T. A. (2020). Organizational Behavior. Pearson.
Roberts, M. (2017). Digital Technologies and Corporate Compliance. Routledge.
Rogers, E.M. (2016). Tecnologia e comunicação: as novas mídias na sociedade (6ª ed.). Free Press.
Sampieri, R. H., Collado, C. F., & Lucio, P. B. (2013). Metodologia de pesquisa (5ª ed.). McGraw Hill.
Santos, M., & Almeida, F. (2019). Serviços financeiros corporativos: O papel dos bancos na economia angolana. Editora FGV.
Schneier, B. (2015). Data and Goliath: The Hidden Battles to Collect Your Data and Control Your World. W. W. Norton & Company.
Smith, H. (2016). Ethics and information technology: A comprehensive introduction. Journal of Information Technology, 31(1), 76-84.
Solove, D. J. (2018). Understanding Privacy. Harvard University Press.
Stahl, B. C., Eden, G., & Jirotka, M. (2016). Responsible research and innovation in information and communication technology: Identifying and engaging with the ethical implications of ICTs. Responsible Innovation 2: Concepts, Approaches, and Applications, 199-218.
Taddeo, M., & Floridi, L. (2016). The ethics of information governance: A response to the dilemma of security vs. privacy. Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences, 374(2083), 20160118.
Turban, E., Pollard, C., & Wood, G. (2020). Information technology for management: On-demand strategies for performance, growth, and sustainability (12th ed.). Wiley.
Turkle, S. (2017). Alone Together: Why We Expect More from Technology and Less from Each Other. Basic Books.
Velázquez, MG (2017). Ética e Responsabilidade Social nas Organizações . São Paulo: Editora Atlas.
Zuboff, S. (2019). The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power. PublicAffairs.
Publicado
Edição
Seção
Licença
Copyright (c) 2025 Perspectivas do Saber. Revista Multidisciplinar
Este trabalho está licenciado sob uma licença Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
